FAQs

Choose the color, size and quantity you want on the product page, then add the item to your bag. Review your items and delivery address at checkout before confirming payment.

The available payment methods, currency, taxes and final total are displayed at checkout. Please check the order summary before paying.

Check the email address you used at checkout, including your spam or junk folder. If you need help, contact us with your name and order email. Never send full payment-card details.

Contact us as soon as possible with your order number and request. We will try to help, but changes may not be possible after dispatch. A request is not confirmation that your order has been changed.

Our current shipping service is standard delivery within the United States. Enter your full delivery address at checkout to confirm availability.

Standard shipping within the United States is free, with no minimum order value. Read our shipping policy for details.

For in-stock items, estimated total delivery is 12–25 calendar days from ordering to delivery, including processing and weekends. Pre-orders have a separate dispatch estimate on the product page, followed by an estimated 10–20 calendar days in transit. Orders containing a pre-order ship together when all items are ready. These are estimates, not guaranteed arrival dates.

When tracking is available, it is included in your shipping confirmation. If you cannot find it or your parcel appears delayed or missing, contact us with your order number.

Standard delivery is our current service; we do not offer an express option. Check whether your item is in stock or a pre-order and review its dispatch and delivery information before ordering for a specific occasion. Contact us if an estimated pre-order date is awaiting confirmation.

Pre-order items are clearly identified on the product page. An estimated dispatch date is shown when confirmed; otherwise it is marked as awaiting confirmation. The displayed date is an estimate and may change. Estimated transit is 10–20 calendar days after dispatch. If your order contains a pre-order, the whole order ships together when ready. Please contact us before ordering if you need an item for a specific date.

Contact us within 14 days after delivery, including your order number, item, reason and proof of purchase. Please wait for eligibility confirmation and return instructions before mailing anything.

For a change-of-mind return, items must be unworn, unused and unwashed, with original tags and included packaging/accessories. Items clearly marked Final Sale before purchase are excluded. A discounted price alone does not make an item Final Sale. These conditions do not remove rights for faulty or incorrect goods.

For change-of-mind returns, return postage is your responsibility. We do not charge a restocking fee. If an item is faulty, damaged or incorrect, contact us first; necessary return postage is covered where a return is required.

Approved refunds are issued to the original payment method within 5–10 business days after we receive the return, unless a shorter legal deadline applies. Your payment provider may need additional time to display the credit.

If eligible, return the original item and place a new order for the size or style you would like. Availability is not guaranteed. Check the return policy before sending anything back.

First contact us for return instructions. Our mailing and authorized-return address is 1537 WEDGEWOOD WAY, UPLAND, CA 91786-2141, United States. You can also shop in person at this address. Contact us to confirm visiting hours. Please arrange returns with our team before bringing or sending an item.

Use the size options and specific product description. Review any available measurements and fit/fabric notes. Sizing can differ between styles; our size guidance explains what to check.

Read the product description and any available fit/fabric information, then follow the care label supplied with the item. If information is missing, contact us before selecting a cleaning method.

Use our contact form, email info@dedalaw.com, or call (626) 617-1389. For order help, include your order number when available.