Find your dedalaw order status and shipment details using your customer account or the links in your order emails.
Check your order
Sign in with the email address used at checkout to view orders linked to that address. Our Shopify-hosted customer account uses an email verification code; follow the sign-in instructions. Never share your sign-in code with anyone.
Track your shipment
- Open your order confirmation or shipping confirmation email from dedalaw and follow the order-status link.
- When tracking information has been added to your shipment, use the tracking link or carrier details shown in your shipping confirmation or order status.
- If a tracking number is available, you can also enter it on the named carrier's official website. Carrier updates can take time to appear after dispatch.
A tracking link is available only when shipment tracking information has been provided. An order confirmation does not mean the parcel has been dispatched.
When should my order arrive?
For in-stock items, estimated processing is 1–3 business days. Free Standard shipping takes an estimated 8–12 business days in transit after dispatch; optional Express shipping costs USD $25 per order and takes an estimated 2–5 business days in transit. Business days are Monday–Friday. The order cutoff is 11 p.m. Pacific Time (PT). These are estimates, not guaranteed arrival dates.
Pre-orders follow the dispatch estimate and conditions on the product page. Orders containing pre-order items may wait until all items are ready. Read our Shipping Policy for complete timing, pre-order and delivery conditions.
Need help finding an order or a parcel?
Check the inbox and spam folder for the email address used at checkout. If you cannot find the confirmation, your account does not show the expected order, or a parcel is delayed, damaged or missing, email info@dedalaw.com, call +1 (626) 617-1389, or use our contact form. Include your order number, if available, the email address used at checkout, and the tracking details or a description of the issue.
Do not send full payment-card details, passwords or verification codes. We will help investigate delivery concerns and explain the available next steps. Contact us before returning a damaged or incorrect item; see our Refund Policy.